Posts Tagged: data

Get Customer Service Support from Leaders

This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Again and again the experts we spoke with said great customer service cannot happen unless employees at all levels of the organization support it,Read… Read more »

Break Down Emergency Management Silos

When disaster strikes, it’s up to a cadre of city leaders to deploy the necessary resources to minimize the damage and safeguard their city’s population. Emergency managers set immediate and long-term strategies to reduce negative impact, often in collaboration with officials in other agencies and departments. In contrast, first responders provide real-time, on-the-ground support toRead… Read more »

Take the Data and be Transformational

Ever wonder if technology really does make our life easier? Is all of the data we collect really worth the time and energy? Sometimes we feel so overwhelmed with the minute details and intricacies of technological data collection that we fail to see the big picture. According to B. J. Walker, Director at Deloitte Consulting, itRead… Read more »

Why IoT Is Needed in Gov

(For part one of our conversation with Deloitte, click here!) I used to run competitively in high school – specifically the 4X400 meter relay. The 4×400 is always the last race of the day and if you know anything about the 400 meter dash, you know that there is a strategy behind every move andRead… Read more »

When Data Remains Data

Have you ever used something once and then put it aside where it only collects dust? Unfortunately, data often has the same type of journey. Typically data is collected and then put aside, never to be used again. Jeff Neal, Senior Vice President of ICF International, sat down with Christopher Dorobek on the DorobekINSIDER programRead… Read more »

Collaborating for Better Government

For GSA, collaboration is more than just a buzzword or standing at a podium talking to stakeholders. It is a dialog – a give and take that includes understanding and respecting everyone’s needs, goals, and values. Successful collaboration happens when everyone is committed to the core principles of trust, understanding, and compromise– and the end… Read more »

Extracting Value from Your IoT Data

This interview is an excerpt from GovLoop’s recent guide, What the Internet of Things Means for the Public Sector, which explores insights and best practices into how government is using automated machine-to-machine transactions and implementing IoT in the public sector. As organizations connect more devices, they produce more data. This isn’t an earth-shattering revelation. In fact, that’s theRead… Read more »