Make Inclusion Your CX Superpower
Inclusion ensures that people’s words, views and ideas carry weight as collective decisions are made about how to serve a diverse public. In this section, we share examples of how agencies are embracing inclusion.
Posts Tagged: DDS
Match Employee Skills to Customer Needs for Happy Customer Experience
To serve its customers best, the Defense Digital Service (DDS) recruits for the skills and capabilities that its customers need.
How the Pentagon’s Digital SWAT Team Cracked Government’s Hiring Code
The Defense Digital Service team has compiled years of hiring and recruiting knowledge into a downloadable guide that it calls “Break the Code.”
Teaching Career Govies New Tricks
Many agencies struggle to transform their technology because they don’t ease their people into the process.