Does your organization strive to get customers involved in development services-related performance? Most communities have recognized that creating a public/private partnership for managing performance is essential for existence. Customers want you to succeed, but they have to be involved to help you. Experience has shown that creating a partnership, involving customers sincerely in your day-to-dayRead… Read more »
Surveying your customers is likely one of the most important things you can embark upon in the development processing system. Customers can be brutally honest if the survey process is confidential and timely. However their feedback often provides clarity on priorities for improvements, bottleneck areas, and generally gives a snapshot about frustrations they have experienced.Read… Read more »
Your government agency may have embarked upon a journey to improve customer service in the development processing system. A number of significant changes may be anticipated, including a more co-located “one-stop” development services center, shifting to a project-oriented approach when processing applications, and an enhanced information technology and communication system. Can these changes happen? TheyRead… Read more »