Simple Steps Gov Can Take to Improve the Citizen Experience
The answer to better customer service in the public sector is a simple one, but not easy: “You have to listen, understand, and make connections.”
Posts Tagged: digital government
Cyberthreats and More: A Conversation with FBI CISO Arlette Hart
Arlette Hart is the chief information security officer (CISO) at the Federal Bureau of Investigation. As CISO of the FBI, she has a unique perspective. On the one hand, she is tasked with securing vast amounts of highly sensitive information. On the other, she has the inside track on the emerging cyber-threats, and some ofRead… Read more »
Going Digital in Government
This interview is an excerpt from our recent guide, 30 Government Innovations That Mattered in 2015 which examines 30 government case studies that explore innovation at all levels of government. Innovations that spanned the government job spectrum from human resources to cybersecurity and back again. In the public sector, mission is everything. The mission drives agencies toRead… Read more »
When Does Digital Engagement Lead to Government Responsiveness?
Results of a new study about projecting citizen voices to improve public service delivery.
Change in Government Takes Time – But It Can Happen. Here’s How.
If you’re a millennial or a young gen-xer working for the government, it can be frustrating to see how fast technology is moving in the private sector and in your personal lives, compared to the rate of technology adoption (or lack thereof) in a government job. From antiquated procurement practices and internal workflows to uncertainty… Read more »
How to Unlock the Value of Digitization
This interview is an excerpt from our recent guide, 30 Government Innovations That Mattered in 2015 which examines 30 government case studies that explore innovation at all levels of government. Innovations that spanned the government job spectrum from human resources to cybersecurity and back again. The ease of online services and digital resources are perks that citizensRead… Read more »
Social Intranet in Government
Why haven’t more social intranet initiatives succeeded at federal agencies?
Technical Deep Dive: What it’s like to build at #100MillionCitizens Scale
Originally posted by Torleiv Flatebo, Director of Platform Engineering and Site Reliability on the GovDelivery Blog While GovDelivery is now over 15 years old, we have always been a Software-as-a-Service company priding ourselves in pushing the envelope in terms of cutting edge government software. That said, over the course of the last decade, technology has changedRead… Read more »
What Happens When #100MillionCitizens Sign Up for Digital Government
Originally posted on the GovDelivery Blog by Scott Burns, CEO and Co-Founder of GovDelivery Technology and connectivity hold great promise for improving how government serves the public. Yet, we know that to date, governments have struggled to realize the full potential of that promise. What’s holding back the public sector? One age old problem still hauntsRead… Read more »
How to Prepare Yourself for the Digital Age of Government
Wouldn’t it be nice if there were a manual on all things life? You might even settle for a manual that helps you prepare for the digital age of government. Unfortunately, it does not exist – yet. However, there are experts out there like William Eggers who provide us with some tidbits about how toRead… Read more »