How to Balance Security and CX in Digital Identity Verification
Many current digital identity verification processes result in a process in which people experience avoidable delays and difficulties trying to access benefits and services online.
Posts Tagged: digital services
How GenAI Is Transforming Government Services
Beyond all the hyperbole and speculation, generative artificial intelligence (GenAI) is bringing real change to how government delivers services. In this video interview, Tim Paydos of ServiceNow discusses how agencies can reimagine their existing operations and services.
Building for the Government of the Future: Embracing Agility – Part 2
Government needs agile technology to provide timely, effective services to the public and keep pace with changing needs.
Building for the Government of the Future: Embracing Agility – Part 1
Citizens want government agencies and officials to provide them with efficient, effective, timely services. That means governments must have agile technology foundations.
Combined Applications Can Help Bring a Human-Centered Approach to Public Services
Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.
The 6-Step Approach to Digital Transformation Within Government
A digital transformation journey can transform agencies — into sustainable digital service organizations that deliver greater value to their customers.
Text Finds a Way Vol. II: The Pandemic Edition
We needed a simple and inclusive way to connect community members with the appropriate method of signing up for each vaccine provider. Our text-based interactive service was the simplest solution.
Good CX Begins With Good Network Operations
To provide constituents with a good customer experience (CX), agencies need to address the performance of the underlying network.
A Case Study in the Value of a CX Perspective
Looking at problems through a CX lens can help agencies identify and remove blockers to providing better customer service.
Can the Public Sector Meet the Growing Demand for Digital Services?
As government agencies move increasingly into providing services digitally, the importance of customer satisfaction with online transactions is critical.