Beyond all the hyperbole and speculation, generative artificial intelligence (GenAI) is bringing real change to how government delivers services. In this video interview, Tim Paydos of ServiceNow discusses how agencies can reimagine their existing operations and services.
Government needs agile technology to provide timely, effective services to the public and keep pace with changing needs.
Citizens want government agencies and officials to provide them with efficient, effective, timely services. That means governments must have agile technology foundations.
Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.
A digital transformation journey can transform agencies — into sustainable digital service organizations that deliver greater value to their customers.
We needed a simple and inclusive way to connect community members with the appropriate method of signing up for each vaccine provider. Our text-based interactive service was the simplest solution.
To provide constituents with a good customer experience (CX), agencies need to address the performance of the underlying network.
Looking at problems through a CX lens can help agencies identify and remove blockers to providing better customer service.
As government agencies move increasingly into providing services digitally, the importance of customer satisfaction with online transactions is critical.
Designing digital services to address emotional needs increases the chance citizens will successfully engage with your organization.