Can the Public Sector Meet the Growing Demand for Digital Services?
As government agencies move increasingly into providing services digitally, the importance of customer satisfaction with online transactions is critical.
Posts Tagged: digital services
Meeting Emotional Needs to Optimize Agency Outcomes
Designing digital services to address emotional needs increases the chance citizens will successfully engage with your organization.
What Login.gov’s Expansion Means for Local, State & Federal Government
Login.gov identity service is now available to city and state governments. Here’s why this is the biggest govtech news to come out in the last five years.
How the City of Oakland Empowered Virtual Civic Participation
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
Managing Multiple Crises Through Communication
To successfully manage digital communications, municipalities need to know who to target with each message and how to reach them.
5 Talking Points About the 2020 Census
The Census Bureau believes that government employees can play a valuable role in encouraging their constituents to respond.
Tech Transformation Strategy: Digital Services
Investments in digital services have become a staple for governments of all sizes seeking to make antiquated operations more user-friendly and efficient.
Disparate Data? Don’t Despair
Learn how government can make the most out of unstructured data thanks to modern digital solutions.
Relying on the Outcomes: San Jose’s Digital Services Blueprint
My San Jose, the city’s premier 311 reporting app, is reflective of what impactful digital services can mean to a community.
How Santa Clara County Used E-Signatures to Cut Costs and Improve CX
To unlock employee productivity and discover cost savings, Santa Clara County turned to e-signatures. Dunkin’s staff conducted a study on the savings Santa Clara County accrued by establishing digital workflows, and the results were “mindboggling.”