In this video interview, Docusign’s Michael “M.J.” Jackson describes how a focus on omnichannel communications can result in higher constituent satisfaction and deliver improved outcomes.
Are outdated HR processes making it harder to recruit younger employees? Here are some ways digital workflows can help.
Streamlined workflows allow agencies to eliminate points of friction — hard-copy signatures and procurement paper trails, for instance — and respond better and faster to constituents. Indeed, automation can make a big difference.
Staying loyal to outdated, paper-based systems not only prevents an agency from getting ahead and delivering better customer experiences — it costs real money for public entities that need to watch their bottom lines.
Most agencies have been more innovative during the COVID-19 pandemic. But after weathering the pandemic’s first year, many haven’t charted a course ahead.
The Air Force has digitized many of its documents and processes as more of its employees telework during the public health crisis.
What does IT modernization mean to you? That was the question posed to industry leaders at GovLoop’s “Where Collaboration and Digital Transformation Intersect” event.