To Help the Public, Give Your Own Staff Better Digital Tools

One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.

My Top 5 Hacks for Organizing…Everything

Need help getting organized? Here are some tips gathered from the experts to keep your days running smoothly.

Combined Applications Can Help Bring a Human-Centered Approach to Public Services

Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.

Granicus Recognizes 13 Government Organizations for Excellence in Digital Services

Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness

Don’t Just Improve Efficiency: Think Outcomes to Achieve Effectiveness

While focusing on efficiency is not a bad thing in and of itself, I would argue that a greater emphasis on understanding outcomes and effectiveness is where the transformational opportunity exists.

Planning Without Prioritizing Is Killing the Effectiveness of Your Strategy

Can you share your vision for marketing, strategy, communications, risk or any other plan with employees and stakeholders in a succinct way?

Why Should Your Employees Understand Process & Systems?

Every employee is a link in a chain of business activities which produce or provide a product or service. Employers who educate their workforce in process and systems find greater effectiveness and efficiency.