Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Without considering the assumptions encoded in your questions, you could be inadvertently contaminating the feedback you’re collecting. Let’s discuss a couple of… Read more »
Strong social connections are a major factor in happiness and well-being. Here’s how to build a workplace culture of belonging in which you feel welcomed and valued.
March 1 is National Employee Appreciation Day. Here are a few tips and resources to get you started recognizing your colleagues.
We reached out to GovLoop readers for their thoughts about employee experience. Here’s a summary of the survey results.
Mike Mayta, CIO of Wichita, Kansas, shares what he’s learned in 14 years overseeing IT for the city’s 17 departments.
Nathan Tierney is the Deputy CIO and Chief People Officer for the Office of Information Technology (OIT) in the Department of Veterans Affairs (VA). A veteran of the Army Special Forces, roughly five years in private sector leadership roles and author of books on health care value management, here are some lessons he’s learned about… Read more »
To attract and retain a dedicated, talented workforce, agencies must say “the right things to the right people at the right time.”
Constituents have increasingly high expectations, and government agencies are pressed to do more with limited resources. Digital tools, such as artificial intelligence, can transform how government meets public needs and supports agency staff.
Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.
As we delve into the future of work, empathy has been become a prominent buzzword. But when push comes to shove, what do empathetic behaviors look like in real life — and how can federal leaders adopt them?