Employee engagement is the first step to a successful customer service journey, because agency personnel are the people who will actually create and deliver services to constituents. When morale declines, so does productivity and service. On the other hand, when engagement is high, your employees will be driven to provide exceptional experiences that serve the… Read more »
Performance-based reward systems can have significant effects on employee motivation. This sounds simple but is actually very difficult to implement. Learn how you can best reward and motivate your agency’s employees.
There are a number of benefits to automating the employee performance management process. Read them here!
Many government agencies are still using pencil-and-paper-based performance management systems that simply no longer work. Learn how incorporating technology into your performance management can help.
Agencies use performance management programs to inform employee decisions related to compensation, transfers, promotions and workforce cuts. But sometimes perceptions of the fairness of these programs can affect employee motivation. Learn how you can navigate in your agency.
Does a great employee show signs of wanting to leave? Don’t let your high potentials go that easy. Learn how you can identify flight risks and motivate future leaders to stay.
To foster the development of the agency’s leaders of tomorrow, agencies need to build action plans to grow leadership bench strength today.
Federal agencies should implement two performance management processes: the traditional process mandated by OPM, which reviews the accomplishments and shortcomings of the past year as well as forward-looking assessment of competency benchmarks, to project readiness in current and future roles.
When conducted properly, performance appraisals offer a valuable opportunity to discuss work activities and goals, correct existing problems and encourage positive performance.
Feedback is important, especially in performance management.