When government employees feel valued and supported, they’re more likely to deliver a superior customer experience (CX). So even in times of disruption, it’s critical to prioritize the public sector’s employee experience (EX).
Human-centered leadership is the new leadership paradigm that can be leveraged — especially during times of change and uncertainty — to optimize individual and organizational performance, providing sustainable results and a competitive advantage for recruitment and retention.
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Even the most high-performing teams can benefit from an occasional “tune-up” to ensure continued collaboration, communication and skill-building.
For many of us, public-sector work brings us a sense of purpose. As personally rewarding and important as this work can be, repeated exposure to sensitive topics without mitigating its impact can lead to burnout and second-hand trauma.
On Self-Care Day, make some time to think about how you care for yourself and others, and check out resources from the World Health Organization and GovLoop.
Saturday, April 20, National Park Week kicks off, with a free entrance day and special activities at national parks through April 28.
Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.
Fostering human connections can help teams not only perform better, but cultivate an environment built on good communication, trust, and morale.
March 1 is National Employee Appreciation Day. Here are a few tips and resources to get you started recognizing your colleagues.