Among the top 10 predictors of federal job satisfaction are whether supervisors promote employee health and safety, instill trust and confidence in their workers, help employees achieve professional goals, and encourage work-life balance.
Several factors contribute to employee job satisfaction, including whether someone feels their talents are being used well, the workload is reasonable and the pay is sufficient.
By focusing on the top 10 predictors of federal employee job satisfaction, federal managers can establish and maintain a fulfilled and well-performing workforce.
Using employee personas — models to represent different groups of employees — can help define how various employees impact and support organizational goals, values and needs.
Good employee experiences (EX) should recognize Moments that Matter — that is, both good and bad moments, some outside an agency’s direct control, that span a government employee’s career.
Customer experience is a priority for government agencies. Here are six tips for improving it.
In reality, there is no shortage of uniquely broad definitions for EX — as a field of knowledge, empirical study of the subject is still in its infancy and there is no consensus on a common definition. However, most characterizations agree on a couple things.
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.
You can’t have good customer experience (CX) without good employee experience (EX). The VA is applying lessons from its successful CX efforts to improving EX.