Good leaders can catch problems early, offer their employees ample opportunities, and embrace new ways of doing business. The President’s Learning Agenda can guide the way.
It’s time for agencies to set their sights on recruiting and retaining talent in 2023. How can they do that, when employees are getting choosier, competition is getting tougher and agencies are struggling with digital services?
Unhappy government employees may struggle to happily provide government services. But using feedback from OPM’s annual Federal Employee Viewpoint Survey (FEVS), agency leaders can better gauge their employees’ needs and concerns, and work to improve the organization accordingly. That can make a world of difference.
Good leaders can catch problems early, offer their employees ample opportunities, and embrace new ways of doing business. The President’s Learning Agenda can guide the way.
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
Government legacy systems, some of which were developed decades ago, weren’t built to maximize employee engagement.
Equitable listening is the backbone of leadership, from agency front lines to the C-suite. Seeking to understand the needs of those we serve is paramount.
When we pause to listen more deeply to our employees, we begin to see that our employees can teach us how to get better at serving our customers too.
According to a poll during the webinar, over 50% of respondents reported that their organization tackled some large-scale modernization project this year during the pandemic. Even more respondents – over 70% – expect efforts to accelerate in 2021.
Using digital tools, agencies can emphasize the “human” in “human capital” no matter where their employees are working to create engaging content.