How Federal Employee Experience Impacts Customer Experience
You can’t have good customer experience (CX) without good employee experience (EX). The VA is applying lessons from its successful CX efforts to improving EX.
Posts Tagged: employee experience
Increase Your Mission Readiness with Deep Listening and the PMA Learning Agenda
Good leaders can catch problems early, offer their employees ample opportunities, and embrace new ways of doing business. The President’s Learning Agenda can guide the way.
Get Ready for 2023 by Focusing on Talent
It’s time for agencies to set their sights on recruiting and retaining talent in 2023. How can they do that, when employees are getting choosier, competition is getting tougher and agencies are struggling with digital services?
Ensure the Best Work Experience All Year Long With the Federal Employee Viewpoint Survey (FEVS)
Unhappy government employees may struggle to happily provide government services. But using feedback from OPM’s annual Federal Employee Viewpoint Survey (FEVS), agency leaders can better gauge their employees’ needs and concerns, and work to improve the organization accordingly. That can make a world of difference.
Increase Your Mission Readiness with Deep Listening and the PMA Learning Agenda
Good leaders can catch problems early, offer their employees ample opportunities, and embrace new ways of doing business. The President’s Learning Agenda can guide the way.
The Drive Toward a Connected Employee Experience
Government legacy systems, some of which were developed decades ago, weren’t built to maximize employee engagement.
What Is Equitable Listening and What Does it Mean for Democracy 2.0?
Equitable listening is the backbone of leadership, from agency front lines to the C-suite. Seeking to understand the needs of those we serve is paramount.
Understand Employee Experience, Activate Untapped Insights
When we pause to listen more deeply to our employees, we begin to see that our employees can teach us how to get better at serving our customers too.
Agencies Will Press the Gas Pedal for Modernization in 2021
According to a poll during the webinar, over 50% of respondents reported that their organization tackled some large-scale modernization project this year during the pandemic. Even more respondents – over 70% – expect efforts to accelerate in 2021.
How to Leverage Virtual Learning in the Long-Term
Using digital tools, agencies can emphasize the “human” in “human capital” no matter where their employees are working to create engaging content.