Philadelphia is the fifth largest US city with a population of 1.5 million. The City sought a better way to serve and connect with its diverse community, and to empower its residents to participate in improving their quality of life. The City partnered with PublicStuff to supplement its 311 call center with an interactive mobile… Read more »
Let’s think a bit about social capital, and what it might mean for your organization. Per Wikipedia[1]: In sociology, social capital is the expected collective or economic benefits derived from the preferential treatment and cooperation between individuals and groups. Although different social sciences emphasize different aspects of social capital, they tend to share the coreRead… Read more »
Agency leaders and managers — stop what you’re doing – focus and engage! You’re looking at a whirlwind of challenges and problems that seemingly feed on each other as you drown in an ocean of HR calamities: It takes too long to hire someone You can’t attract the talent you need New employees are boggedRead… Read more »
Prize competitions have led to incredible breakthroughs: naval navigation, architectural masterpieces like the Sydney Opera House, Charles Lindbergh’s transatlantic flight, and the commercialization of space travel. One of the first examples began in 1418 in Florence, Italy, when town officials issued a contest to build a dome for Santa Maria del Fiore Cathedral – commonlyRead… Read more »
Broadcasting meetings to residents live on the Internet needn’t cost the earth, as Monmouthshire County Council has demonstrated in recent weeks. The council has bypassed expensive monthly fees from livestreaming services by directly streaming meetings, from the council chamber in Usk, UK, to YouTube.Joanna Goodwin, my colleague and friend from my time at Monmouthshire, worksRead… Read more »
CMO. CDO. CXO. Just a few acronyms for the increasingly important job that focuses on customer experience and digital communications. (For now, let’s just stick with CMO: Chief Marketing Officer.) At GovLoop’s Wednesday event, The Citizen & the Government: How They Connect, Brian Paget, Technical Director for Content & Analytics at Adobe, and David Yang, ViceRead… Read more »
Today, GovLoop hosted an event, The Citizen and the Government – How they Connect. The event was designed to help government employees understand how they can leverage digital tools to engage with citizens. For our final keynote presentation, GovLoop welcomed Dr. Alissa Johnson, the deputy chief information officer (DCIO) for the Office of Administration inRead… Read more »
In your mind, good citizen engagement might not be that important. Sure, your agency tweets and engages occasionally online, but its not a focus or a priority. After all, it can’t really affect anything that you’re doing that much, right? Wrong. According to new data from Forrester Research, bad citizen engagement and poor customer service fromRead… Read more »
We’ve all seen one of these great PowerPoint presentations – the lights go down, the screen lights up with a high resolution picture of an elephant in the middle of a river spraying water on its back and the speaker weaves a story around it, teaching you important lessons and inspiring the bejeezus out ofRead… Read more »
Horse riders galloping through a rodeo arena, swiftly twisting and turning around barrel obstacles, racing to finish in 20 seconds or less. Go too fast, you risk getting bucked. Go too slow, you won’t win. This, my friends, is barrel racing. Like the intricacies of this wild sport, state and local governments face unique challenges.Read… Read more »