Do you have a creative and effective government program or initiative, or know of one that deserves recognition? If so, you now have an extra week to submit an application for the Innovations in American Government Award. Administered by the Ash Center at Harvard Kennedy School, the Award is given to programs that serve asRead… Read more »
New York is the latest US city to announce a municipal ID service like in San Francisco and New Haven. There has been extensive coverage of the challenges other cities have faced and the potential to help marginalized groups like the homeless, undocumented immigrants and foster children. What can we learn from the challenges otherRead… Read more »
Below is an excerpt from our Citizen Engagement guide — it’s a great interview with David Fletcher, Utah’s CIO, about some of the state’s new initiatives. Want more on citizen engagement? Then make sure to sign up for Carahsoft’s Fourth Annual Citizen Engagement Seminar on June 19th! At the event, your government peers will shareRead… Read more »
In this series of posts about feedback so far I have been talking about some external digital services. What about internal services? Surely you want some feedback on those as well? What kind of internal digital services could be relevant? Well, intranets jump to mind. So does your intranet allow colleagues to leave feedback onRead… Read more »
Do you have a creative and effective government program or initiative, or know of one that deserves recognition? If so, there is still time to submit an application for the Innovations in American Government Award. Administered by the Ash Center at Harvard Kennedy School, the Award is given to programs that serve as examples ofRead… Read more »
I wrote last week about the more automated kinds of feedback so here are some thoughts and ideas on direct user feedback. There are a number of approaches that we have followed so far: Usability testing In March we ran two days of user testing with people who use the NAO website. Many people wouldRead… Read more »
Who better to dole out advice about how to truly engage in citizen engagement and its new trends than those who do it every day? Below are seven tips from our Citizen Engagement guide and GovLoop survey respondents about what’s really important when you create citizen engagement, based on their experiences. Want more of theRead… Read more »
This blog post is an excerpt from our latest guide, which explores the role of citizen engagement in transforming government. Click here to download the report. We’re all familiar with the traditional ways politicians announce and publicize their campaigns for office: stump speeches, TV ads and op-eds in newspapers. Some of the more innovative onesRead… Read more »
My post on engagement from a few weeks ago, The Myth of Social Media Engagement in the Public Service, generated a healthy debate on the nature and inherent value of engagement in the public sector. Some interpreted my post as saying that I held little or no value in engagement for the public sector. ThisRead… Read more »
“It is rather for us to be here dedicated to the great task remaining before us. . .that from these honored dead we take increased devotion to that cause for which they gave the last full measure of devotion. . . that we here highly resolve that these dead shall not have died in vain.Read… Read more »