As a follow up to my post about Best Focus Groups Guides and Resources, here are some ideas about using icebreakers to get the session started on the right foot and not end up “on the rocks”: ABOUT USING ICEBREAKERS The Art of Icebreakers Excellent document about the use of icebreakers. FAST ICEBREAKER QUESTIONS TheRead… Read more »
Here is my list of the best focus group guides and resources. Knowing how to pitch, plan, facilitate, record and report the results of focus groups can be daunting. Whether you are using a contractor and want to ensure the quality of the research or you have to run a focus group yourself because thereRead… Read more »
What lessons in employee engagement and business can we learn from Andrew Carnegie? For starters… Pissed off people = poor profits! That’s a lesson that Andrew Carnegie learned the hard way. Carnegie was a titan of industry and a true entrepreneur. I’ll spare the detailed history lesson, though suffice to say he came from nothing,Read… Read more »
Happy People = Higher Profits! That’s a lesson that Henry Ford learned early in his entrepreneurial business and leadership career. Ford’s success began during a significant time of change in America. When the Ford Motor Company was officially started in 1903, the government was cracking down on industry. The government was making a statement againstRead… Read more »
Social Media is being utilized to improve citizen engagement in a number of agencies. Our guide, The Social Media Experiment in Government: Elements of Excellence Highlights the new and exciting ways that agencies are accomplishing this. If you haven’t done so already, I would recommend taking a look at this guide and see the experimentationRead… Read more »
Love the 80/20 rule. Last thing you wish to do is build it and hope they will come. Getting folks engaged is more than just building the mechanism, its about building the audience. https://www.govloop.com/profiles/blogs/dorobekinsider-live-redefining-citizen-engagement?elq=1c535b233310475a893d49c49a76a425&elqCampaignId=2956
A while back, a colleague was on a young managers panel at a conference. She was asked, in the Q&A, what one message she would impart to future managers: The response, in a split second, was “What you’re giving now? You can never give less.” She was right. Your days spent treading water now areRead… Read more »
This topic has come up time and time again here on GovLoop and I felt it was time to revisit the greater discussion involving use of social/new/2.0/3.0/etc technology for the purposes of emergency response, recovery, mitigation, citizen engagement, and so forth through the optic of the PIO. To this end, an entire world-wide group ofRead… Read more »
Citizen engagement has traditionally been viewed as citizens participating in community activities such as testifying on policy proposals, budgets, and strategic plans. But government does more than policy and budget. And citizens want to do more than testify or volunteer at the local food bank. How can governments at all levels engage their citizens inRead… Read more »
Public servants and community leaders get a lot of things right. Because of their efforts, their communities enjoy services and benefits that the community rarely needs to consider. However, a few crucial decisions can become lightning rods for communities we know. This guide was written with those high-voltage community decisions in mind. We, the authors,Read… Read more »