This post is an extract from our latest research brief, The Power of Technology in Federal Agencies. Survey data is from a recent GovLoop survey of 211 public sector employees. The Trump administration’s April 2017 memo provided a “Comprehensive Plan for Reforming the Federal Government and Reducing the Federal Civilian Workforce.” It calls on agenciesRead… Read more »
Do less with more. One person doing two jobs. Make better decisions – but with fewer resources. These sort of phrases have become the new edict of government. As budgets get cut and staff reduced, government employees wonder how, exactly, they are supposed to get everything done, when it seems like they have more andRead… Read more »
Much has been made lately about digital services in government. Better technology. More efficient software. Increasingly agile IT. Better digital services and better technology in government are absolutely important. But technology can only take your organization so far. There is a continued importance of having people actually working and dedicating their time to do theRead… Read more »
In the last few months, GovLoop has talked about the 10 benefits of going paperless and provided an Enterprise Content Management (ECM) crash course. ECM software allows organizations to manage their documents more effectively and automate workflows, helping remove tedious document management tasks to improve government efficiency. ECM’s six foundational building blocks include the abilityRead… Read more »
It’s no secret that paper-based processes power government services. Using emerging technology, agencies are moving traditionally paper-based workflows to digital applications. This means everything from processing benefit claims, to paying a parking ticket, or filing for a building permit can now be conducted online. Shifting workflows to digital provides efficiency gains to field workers, caseworkersRead… Read more »
One of the lessons learned from our recent report, Crafting a Comprehensive Digital Government Strategy, was that agencies need to develop strategies to scale services and leverage existing technology within the agency. In many cases, agencies can identify new insights and improve workflows by leveraging existing technologies. One example is how agencies can leverage enterpriseRead… Read more »
State, local and federal government officials are all looking at ways to reduce the time, cost, and improve processes for service delivery. As resources shrink and demand increases, organizations are pressed to find new efficiencies in an already resource limited environment. Due to this dynamic, now, like never before, organizations must focus on workflows, leverageRead… Read more »
Question: Can we expect a much larger amount of the available content to be consumed or used by at least a few people in the organisations? Shifting focus from bestsellers to niche markets In 2006 the editior-in-chief of Wired magazine Chris Andersson published his book called ”The Long Tail – Why the Future of BusinessRead… Read more »