From the book “Good to Great” by Jim Collins. “Executives who ignited the transformations from good to great did not first figure out where to drive the bus and then get people to take it there. No, the first got the right people on the bus (and the wrong people off the bus) and thenRead… Read more »
Currently I am working with a client who is in the process of developing an RFP for a Constituent Relationship Management (CRM) solution. The draft RFP was completed in early June and reviewed by project team members, including the steering committee, very quickly. The draft was considered final by mid-June. During this review process, theRead… Read more »
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »
https://www.govloop.com/group/citizenengagement/forum/topic/show?id=1154385%3ATopic%3A1394155&xg_source=msg A new Executive Order to improve customer satisfaction was issued yesterday. This is great news – for our customers and for ourselves! Not only will this improve access to accurate and prompt information for our customers, it’ll make our jobs as internal customers easy too! When we talk about improving service, lots of peopleRead… Read more »
Over the past two decades, Congress and the Executive Branch have created a series of “chief officer” positions in agencies, supported by cross-government councils. Council leaders are now changing the way they manage them to boost government efficiency and effectiveness in lean times. Agencies facing increasingly challenging fiscal environments are looking for ways to makeRead… Read more »
I have an article for you today with some food for thought. Also, I wanted to remind you – if you want to register for my Nov 11-12 capture class, there are only 3 days left to register, and only a couple of spaces open. If you want to get my highly successful capture systemRead… Read more »
I recorded two videos telling you about our upcoming training courses. If you are interested in top-notch capture and proposal training delivered in person by yours truly, check them out: Capture Management: There is a little over a week left (and only five spaces) for our brand new 2-day seminar, Capture Management: How to PrepareRead… Read more »
Check out my Halloween video on Proposal Horror Stories: http://www.ostglobalsolutions.com/blog/?p=803 I am sure you can relate to these, and have lived more of your own proposal nightmares… If you have more chilling stories, please share them with me. Also, don’t forget to check out our training workshops coming up a little over a week: “TheRead… Read more »
So I’ve read (or am currently reading) two pretty interesting books: If We Can Put a Man on the Moon: Getting Big Things Done in Government by William Eggers and John O’Leary and The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion by John Hagel, Lang Davison and JohnRead… Read more »
Congratulations to the members of the Gettsyburg 9 Action Learning team from the class of 2010 on being named outstanding Federal Employees for the Year 2010 by the Seattle Federal Executive Board! The team was recognized for its Action Learning Project: “Independent Analysis of The Department of State’s Passport Agency Adjudication Process.” The team performedRead… Read more »