WWSJD? What Would Steve Jobs Do? Could Apple employees ask themselves this and know what to do in a tricky situation? Can your employees ask themselves what YOU would do in an unusual situation and know what they should do? In last week’s blog I introduced the Malcolm Baldrige and Florida Sterling business management modelsRead… Read more »
Please share a success story from your work in the last month. Last year, I asked staff to respond to this request in a meeting. And the response I got surprised me: silence. Unfortunately, staff could not identify one; not because they hadn’t done great work, but because they were lost in process, policy andRead… Read more »
How many times have you made a mistake at work only to find yourself blaming it in someone or something else? It probably happens more than you think. You arrive at work late so you blame it on traffic even though you know the route you take is bumper to bumper. You miss your project deadline becauseRead… Read more »
Change is scary When the internet started to hit critical mass in the late 1990s / early 2000s, there were dire stories about how libraries would go the way of dinosaurs, with the expectation that books would be deliberately destroyed like a Fahrenheit 451 dystopia or tossed in a landfill somewhere to moulder quietly. MoreRead… Read more »
Innovation can happen at your office every day – when employees find new solutions to challenges, big and small. Learning how to be innovative helps you to be more effective and satisfied at work.
In the heat of frenzied media coverage, problems aren’t the only newsworthy topic out there. Somewhere in the underbrush, there’s a story about solutions or people working on solutions. There’s no need to wait for an enterprising reporter to dredge that story up — we can help them find it.
Effective leaders want to be challenged to expand their own skillset. They team with other experts who will challenge their ideas, pushing them to grow. They strive to be good role models to support and uplift their team members as well as recruit other experts into their organization. People that are the best want to… Read more »
A few weeks ago, I advised federal agencies to build better digital customer experiences. I enjoyed the wave of hate mail that post generated, so I’d like to return to the topic of digital customer experience (CX) again this week. Even the US Digital Service (USDS) thinks federal agencies need better digital CX. Last year,Read… Read more »
The future is hard to predict when the present is torn between the living, the living dead, and the never have lived at all. We don’t know the demographics of robots, sensors of the Internet of Things (IoT), learning machines, and drones. Of course, the count of zombies is unknown because they could very wellRead… Read more »
Are you faced with an ethical dilemma? Work through this handy checklist from CRMlearning based on “Ethics 4 Everyone” by Eric Harvey and Scott Airitam. Before you take action, ask yourself… Is it legal? Does it comply with our rules and regulations? Is it consistent with our organizational values? Will I be guilt-free if I doRead… Read more »