Posts Tagged: featured blogger

A Quick Refresher on Tricky Word Choices

Now that we’ve all mastered when to use “they’re,” “their,” and “there” appropriately, here are the correct uses of some other tricky word choices that threaten to derail a well written sentence. Follow these general rules to avoid an embarrassing mistake in your next email. Than / Then Use “than” when comparing two things. ForRead… Read more »

8 Ways to Lead More, Better

Leaders who accept their own limitations and find out what they don’t know demonstrate a sense of humanity and realness to others. People can see when leaders try their best and sincerely care about them. In return, the result is cooperation and comradery, further supporting the goals of the organization and making the workplace more… Read more »

How Governments Can Improve Everyone’s Customer Experience

I spend a lot of time talking about the poor quality of federal customer experience (CX) and the effects it has on the public. I’ve already talked about how federal agencies averaged the lowest score in Forrester’s CX Index. In fact, most of the worst performers in any industry were federal agencies and even theRead… Read more »

5 Actions to Rise Above the Typical Government Worker Stereotype

A quick search in Google images for ‘government worker jokes’ sheds light on an unfortunate reality. The general stereotype is that government policies promote workers that produce mediocre work and workers; they work 9-5 and not a second more, they do their job and not an iota outside their job description, and they are contentRead… Read more »

For Love or Money?

The other day, while I was thinking about what to write for this week’s post, I got to thinking about the rise of reality television. I was pretty young when it started…but it has become a pretty big part of popular culture. One of the more peculiar reality shows I remember was one that wasRead… Read more »

“Bureaucracy” – Iron Cage to Social Network

I hate word “bureaucracy” because it degrades public sector workers at all levels. For many reasons, countless pejorative metaphors, theories, and political actions about public sector workers have decorated the iron cage. Public sector staff can weave webs supporting real collaboration, see contacts outside the hierarchy and rules; they seek out connections with people who… Read more »