Last week, I wrote about how I go through my creative process, essentially how I get down to the nitty-gritty of how I write a story. When I started this job, I thought I’d just be blogging. Just like I do on any of my personal digital spaces. But instead, I’m doing some “digital storytelling.”Read… Read more »
In last week’s post, I discussed how three words at the beginning of Vanilla Ice’s Ice, Ice Baby provide an important message for government leaders. (Bet you never thought you’d read that sentence.) In that post, we discussed creating a Stop Doing List. Now, I will outline a model to Collaborate. As government leaders, weRead… Read more »
Last week, I explored how federal agencies can use HR data to build predictive models to evaluate and reduce costly employee turnover. An article published in Business Insider this month described how HR software company Workday built an app to help employers do just that. Workday claims its software can not only predict who isRead… Read more »
Disasters can hit anyone at anytime and anywhere with little to no warning. They don’t discriminate by age, race, color or religion. Mother Nature has a one track mind when she decides to head your way. Depending on the disaster, you may have days to prepare or no warning at all. Although we can’t possiblyRead… Read more »
With some smart strategies and a solid plan of attack, you can achieve your goals. Here are a few tips for making your career goals a reality.
The set up Last week I want to a conference called Open Source // Open Society (OS//OS). While conferences are great opportunities to learn new things, I normally wouldn’t blog about one. But this one got me thinking about the ‘open society’ aspect and how it fits with government, especially with the work my team isRead… Read more »
Naysayers love to complain that real customer experience (CX) improvement is only for the private sector because government is subject to unique and insurmountable pressures. Don’t believe them. Many major corporations must overcome the same hurdles, and some federal agencies are finding ways to break out, too. Use this list of comebacks to subdue governmentRead… Read more »
Last week I wrote about the six traditional factors that make a story newsworthy, at least what journalism profs have settled upon to get students thinking about the topic, and how you can do a better job responding to reporters if you understand those factors. This week we’ll stick to those basics, but flip theRead… Read more »
First of all, what does it mean to be a highly sensitive person? Not to be confused with introversion or shyness, the concept of the “highly sensitive person” (HSP) was coined by Elaine N. Aron, Ph.D. in the early 1990’s and refers to about 15-20% of the population with a highly sensitive nervous system. InRead… Read more »
Modeling encouragement to others keeps the ideas flowing. It might help someone be brave enough to ask the hard questions, so they can work toward finding solutions and providing better service. Encouragement from leadership sets a baseline of behaviors for management to follow.