Posts Tagged: featured blogger

Does Your Agency’s Reputation Precede You?

There are lots of jobs with stigmas attached to them. I think it’s safe to say we’ve all heard at least one or two lawyer jokes in our lifetime. Speaking of which… A lawyer walks into a bar. Just kidding…I’m not going down that road. Government employees sometimes get a bad rap, but the truthRead… Read more »

Professional Development on a Shoestring

When your workload grows and your budget shrinks, professional development often gets pushed to the back burner.  Here are some ideas about finding training and development opportunities despite the obstacles. Updating Your Individual Development Plan (IDP) – There are a variety of ways government employees make use of development plans, and not all processes are ofRead… Read more »

This Senator is Making History for Women

Women’s History Month presents us with an opportunity to shine a spotlight on the incredible achievements of women everywhere. One inspiring woman who is still making history today is U.S. Senator Barbara Mikulski of Maryland (pictured above). She is the longest serving woman in the history of Congress, extending her record with each passing day.Read… Read more »

What Links Customer Experience And Innovation? The Right Question

Chris Dorobek’s March 18, 2015 program, “The Lowdown on Digital Services,” didn’t focus on innovation, but his guests’ ideas were all about it. Martha Doris, Rick Parrish, and Hannah Moss described Federal Government efforts to improve customer experience. Their comments about value as the point of a good customer experience are what innovation is supposedRead… Read more »

When Your Colleague is the Customer

As government leaders, we place a high priority on serving the public well, and rightfully so. But often our customers not only external to our organizations; our customers are often our colleagues in the next office, or in a nearby agency.  These internal customers deserve our best customer service, too. What does really great internalRead… Read more »