Let’s be honest, most public service organizations (PSO) are bad at writing. Really bad. Our texts are too long, full of jargon or overly erudite words (point in case). We wrote badly for the web and now we write badly for social media. We write press release with 4 line titles that say next toRead… Read more »
A Practitioner’s Guide to Usability Testing, Information Design and Content Strategy for Web Site and Web Application Development Developing Web products (sites or applications) is a challenge because you must satisfy many masters. Senior management wants it done yesterday. Developers want to add as much cool stuff as possible. Security wants blood samples for yourRead… Read more »
Equal employment opportunity (EEO) has always been a cornerstone of the federal civil service. The government prides itself on striving to be a model employer and setting an example for the private sector. Many government agencies have a positive record of achievement on EEO issues and fostering work environments which are diverse, fair, inclusive andRead… Read more »
I have heard the phrase digital transformation bandied around a lot around and it made we wonder what does it actually mean? I suspect that we all having an image in our minds when we think of digital transformation. Does the meaning of the phrase depend on our roles and mindsets? So if you speakRead… Read more »
Several months ago, a coworker noticed I had a “throw down meeting” scheduled on my Outlook calendar. “Is everything OK?” she asked, eyebrows furled. I laughed, and realized I had some explaining to do! I told her “throw down” is slang for “fight” – those of us who work with troubled teens have heard aboutRead… Read more »
I think most of us by now have jumped on the Hootsuite train. It’s, arguably, the most robust and affordable social media management tool on the market. The following tools can be used in addition to an all-in-one platform like Hootsuite to fill in the gaps. Have any other free tools to add to theRead… Read more »
This past week I was able to attend a Management Concepts training offered by my Agency focused on presenting data analysis. This was a great three day training that if you ever have the opportunity to take I highly recommend. But as I know training dollars can be thin, I’m going to share some ofRead… Read more »
I have recently been involved in looking at some internal digital services in the role of Digital Architect. During this process I have a mental model of the key points that I would expect in any service. These are pretty generic and I would ask them for any new service, or an old one whichRead… Read more »
Emotional intelligence is defined as the ability to monitor one’s own emotions as well as the emotions of others. Being able to detect different emotions and label them appropriately as well as react to them appropriately is what emotional intelligence is all about. I would go a step further to say that emotional intelligence inRead… Read more »
When school ended in May, I switched my workout from 6:00 pm to 6:00 am. For some of you, that may be no big deal, but for me, it’s a big commitment! I’m not a morning person at all. The first few weeks, it was a struggle to get up at 5:10 and drive toRead… Read more »