Posts Tagged: featured blogger

3 Steps to Inspire Your Team Without Paying Them (Or Without Paying Them More)

As a leader of more than a dozen volunteer organizations and a founder of three not-for-profit organizations, I have extensive experience in trying to motivate people who are extremely talented but aren’t financially reimbursed for their time. In addition, as a supervisor in government work, I know the challenges of inspiring employees who are olderRead… Read more »

Is the Next Generation of Government Citizen Services in Chat Bots?

The phrase “customer service” has often sounded like an oxymoron to anyone who has endured interminable lines at the DMV, navigated maze-like call centers, or even attempted to get a simple answer from a website. Help could be on the way – and sooner than you think.