Your Employees are Your Customers, Too
Don’t forget a core set of customers that you interact with every day: Your agency’s employees.
Posts Tagged: featured blogger
Making the Case for Communications in the Cabinet
What if large-scale government organizations had a single cabinet-level agency dedicated to communications and public engagement? The idea of a Secretary or Commissioner of Communications may seem outlandish at first glance, but I believe the concept deserves our consideration.
Don’t Leave your Team Marooned Without Praise
Praise can fill your team with pride and can become something to look forward to during the most challenging of days.
Why You Need to Set a Vision for Every Single Project
Set yourself up for success and set a vision for your project — every single time.
The Top 5 Rules for Email Etiquette
It may seem basic and elementary to be going over email etiquette if you’re already in an established career or even just post-grad status, but it’s not. Email etiquette is like a health physical – you’ve got to do an annual check-up to make sure you’re on the right track, and having some outside perspective… Read more »
Is Roth TSP Right for You?
The decision to fund a Roth account, such as Roth TSP, instead of a traditional tax-advantaged account is an important one. When weighing your options, consider these three questions.
The 4 Envelopes: Transparent Project Management Part 2
Public confidence in federal technology is at record lows in the wake of serial IT disasters like healthcare.gov and OPM’s failure to protect tens of millions of security records. We need to fix this.
Connecting To More Customers Using Audience Multipliers
Whether you’re trying to reach a large selection of people or specific groups, you become much more effective when working with intermediaries. These trusted voices can connect with your audience locally and help connect them to services you deliver.
You’ve Got Mail! How to Better Manage The Time You Spend on Work Email
You may be in search of ways to stay focused in a world where we send and receive emails for the majority of our day. Here are my favorite email management techniques.
Improving Patient Experience in Today’s Digital World
Agencies involved in healthcare delivery are seeking innovative ways to use digital communications and mobile health technologies to drive improvements in patient engagement and overall care outcomes.