Have you ever received the kind of e-mail that made your eyes widen in disbelief and your face flush with the faintest hint of reflexive anger? If you have ever felt like this, you have been the recipient of a high conflict communication.
If you don’t share the same circuitry as an introvert, I hope this information helps you to understand a colleague or loved one just a little better.
Customization remains key. IT vendors are increasingly recognizing that they can no longer force tech to dictate functions. They understand that – if solutions do not adapt to existing, preferred processes – then users will reject the new tech outright.
Does your content or message pass the Grandma test?
Learn how to write better email—email that actually gets a reply.
Through interactions with federal stakeholders, we have identified common barriers that government agencies face during implementation of their cloud computing projects. This insight supports the foundation of the approach GSA is taking in this endeavor.
You’d think that people would know better by now than to use “Click here” for links. It’s not like they haven’t been told.
Open data may not be sufficient to solve some of our toughest social problems. Skilled data professionals working with government officials and neighborhood stakeholders in partnership to develop new solutions requires good data, but also trust.
Every data point is a puzzle piece with its own shape, function and origin. To get a complete picture that influences your decisions about everything from organizational change to user-friendly web principles to communicating within an organization, you have to start grouping things together.
While big data presents myriad opportunities for improving government, the challenges of interpreting massive data sets demand a higher level of analytical skills, as well as a healthy respect for the unpredictability of human nature.