Essential Training Tips for the Non-Trainer

How can you ensure your training is effective? Here are five tips for Subject Matter Experts and other non-trainers tasked with instructional development.

The Virtues of Government Service – Number 3: Compassion

Government has a critical role in being compassionate to citizens. But not everyone knows how to practice compassion. Here’s how you can start.

3 Government Orgs that Used Comms to Drive Program Success

Government is using innovative digital tools to deliver better services. But what if citizens don’t know about these new tools? Comms is key.

Social Media and Crisis Response: Anticipate the Reaction

The media is paying more attention to corporate crises. Set the social media tone early so you can steer the ship instead of sinking it.

Avoid a Twitty Day With Lessons Learned From the Air Force and Roseanne Barr

256 characters can do a lot of damage in a tweet. One tarnished Air Force image and another got celebrity fired. What can you learn from these mistakes?

5 Big Misconceptions About Automating Government Services

There are many benefits to automation in government but many concerns that arise as well. Here are five misconceptions about automating government services.

7 Revealing Contributions to Waste in Government

Waste in government usually means waste in government spending. Audit reports typically show that public expenditure is lost due to corruption, fraud, and waste. But have you considered the role public sector employees play in the misuse of government resources?