Organizations often fail to adequately prepare new supervisors for success, which affects both human and financial capital. But investing in structured, pre-supervisory leadership development programs can make a world of difference.
Many customer experience (CX) nerds in the public sector are wondering “What will happen to Biden’s CX Executive Order?” Here’s some context on how CX-related executive orders have played out in the past, and some hypotheses about what lies ahead.
It’s that time! Apply to join GovLoop’s 2025 Featured Contributor program — a chance for government and industry professionals to share their knowledge with, and be recognized by, a community of 300,000-plus public-sector employees, industry partners, and other knowledge experts.
When it comes to change, we’re all a bit chameleon and a bit badger: Some of us embrace change and others resist it. But the healthiest strategy is to balance the two approaches. Here are tips on doing that.
Skeptical of AI? This article explores the parallels between AI and past technological revolutions. From “devil wagons” to microwave ovens, history shows that fear of the unknown is nothing new. Discover how AI could be the next game-changer in our evolution and learn practical strategies to embrace this technology responsibly.
It’s important to set boundaries — learn to say “no” — to protect your mental and emotional health. Here are tips on knowing what boundaries are appropriate, how to speak confidently and how to offer alternative options.
A public sector or military career can seem formulaic. But that doesn’t mean you’re at the mercy of the system. There are many ways to influence and speed your career trajectory.
In November 2024, OMB released a memo clarifying that the Paperwork Reduction Act (PRA) does allow usability testing and offering guidance on complying. The criteria can be confusing, though, so let’s talk about what’s required.
The Plain Language Act is only one part of making government policies easier to understand. Learn how to make policies resonate with the public.
American has a unique and stalwart governmental structure, but how much do you really know about it?