Where Are the Cybersecurity Professionals?
The increasing frequency of cyber threats and attacks requires strong cyber defenses. There are multiple paths to becoming a cyber professional.
Posts Tagged: Featured Contributor
The Newest Form of Literacy: Data Literacy
Data helps drive business decisions and better target marketing and sales efforts. As such, data is referred to as the new currency of business. For government agencies, data is valuable for improving how they serve their citizens.
Modernizing Government Talent Acquisition: Six Private-Sector Strategies for More Effective Recruiting
Solving today’s government worker shortage is a battle that calls for fresh thinking and bold solutions. Here are some that work.
The VA’s Electronic Health Record: Your Watercooler Conversation Guide to its History and Current Status
For anyone working with IT modernization or healthcare tech, the VA’s up-and-down experience implementing a electronic health record provides some good object lessons.
EX for What? 3 Things You Need to Know About Employee Experience
In reality, there is no shortage of uniquely broad definitions for EX — as a field of knowledge, empirical study of the subject is still in its infancy and there is no consensus on a common definition. However, most characterizations agree on a couple things.
Applying Lessons of Constituent Engagement From Congressional Research
Agencies need clear guidelines and processes to track and respond to constituent communications. But as the types of communication expand, agencies need to innovate.
The Chain of Command is a Two-Way Street
The chain of command goes both ways: an important thing for managers to remember in order to lead high-performing teams.
Getting a Grip on Your Data Landscape: A Comprehensive Guide
In today’s world, people need to understand their agencies’ data landscapes — including the data sources, quality, integration and security, and the value it brings to the business.
Why Government Websites Should Be as Intuitive as Visiting a Retail Store
Citizens expect Instant, correct, and trusted answers from government agencies when they look for information on the agencies’ websites. Natural language interfaces fulfill this need.
Three Tips to Improve Employee Engagement AND Customer Experience
Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.