How Federal Employee Experience Impacts Customer Experience
You can’t have good customer experience (CX) without good employee experience (EX). The VA is applying lessons from its successful CX efforts to improving EX.
Posts Tagged: Featured Contributor
Is the “Lowest Price Technically Acceptable” Acceptable for Government Software Purchases?
The lowest bidder isn’t always the best choice — especially when it comes to government software purchases. Here’s what you could be missing.
Rephrasing for Results: Matching Your Words to the Way Your Audience Thinks
Experimenting with multiple wording options to see which one performs better can help you communicate in ways that match how your target audience is thinking.
3 Steps to Incorporate Experience-as-a-Service Into Your Digital Transformation Strategy
Experience-as-a-Service (XaaS) helps agencies offload processes so teams can focus on the organizational mission. Here’s some advice on how to make the best choices for a successful transition.
Unwrapping the Gift of Feedback: Why You Should Take What You Need and Discard the Rest
Feedback about your leadership style isn’t always easy to hear, and sometimes it reflects unconscious bias.
Who Is on Your Professional “Board of Directors”?
Having a group of mentors can help you make the best career decisions. Learn how to develop your own “Board of Directors.”
5 Steps to Streamlining Your RFP Response Process
Streamlining your request-for-proposal response process is an investment in the future success of your business. By following five steps, you can increase your efficiency and response capacity.
Dos and Don’ts for a More Equitable Reasonable Accommodations Process
A disability-inclusive organizational culture improves the employee experience of the entire workforce, and reasonable accommodations don’t have to be expensive or disruptive. Here are some dos and don’ts to make it work.
Successful Career Habits
Sharing a few of my top successful career habits! After 33 years in the federal government, these are my go-to gems that I practice and share with mentees. From GS-4 to Senior Executive, I have to say these habits are game changers…give them a try!
To Fortify Mission Outcomes, Lead With Empathy
As we delve into the future of work, empathy has been become a prominent buzzword. But when push comes to shove, what do empathetic behaviors look like in real life — and how can federal leaders adopt them?