When the “Wrong” Words Can Help People Find the Right Services
It’s usually good to use plain language and avoid jargon. But sometimes, incorrect, outdated, or obscure terms can help you “meet people where they’re at”!
Posts Tagged: Featured Contributor
That’s So Cringe
Being a leader is tough, and sometimes it’s difficult to move people in the direction you want to go. But remember: People are complex and flawed and need to feel loved and respected. And there probably are days when you’re difficult, too.
Sunshine Week 2023, Part 3: Is FOIA Broken? Yes, But We Can Fix It!
The Freedom of Information Act (FOIA) is a critical component of our democracy…but too many requests have overburdened the system. All is not lost, however.
Inspired by the EV Boom, Illinois Town Embraces Sustainability
Leaders for the town of Normal, Illinois are finding power in maps and dashboards to track planned infrastructure projects and share transparently with the public where and how community spending is applied.
Anti-Fat Bias at Work: Building a More Size-Inclusive Workplace
Diversity, equity and inclusion efforts often overlook anti-fat bias, which can be prevalent even in the most well-meaning workplaces. Here’s how to identify larger employees’ barriers to inclusion and belonging…and do something about them.
Communicating Up: Your Winning Strategy!
The CCAR method can help you communicate with your boss and influence decision-making. Here’s are tips for using this strategy.
4 Reasons Leaders Who Speak Last Make a Greater Impact
Sometimes silence can have more impact than speaking. Here’s advice on using strategic silence.
How to Master the RFP Decision Making Process
Evaluating vendor’s responses to RFPs is an essential — and sometimes frustrating — part of the acquisition process. Here’s some advice on how to make those decisions.
Sunshine Week 2023, Part 2: What Is FOIA and Why Does It Matter to You?
The Freedom of Information Act is a vital tool for government transparency. Here’s an update on how it works.
Courage: A Necessary Ingredient for Any Effective Enterprise Risk Management Strategy
Here’s how VITA’s former CIO sees courage and its essential role in forming any agency’s enterprise risk management strategy.