Building Community Through Internal Agency Hackathons
Hackathons can be valuable, community-building events within your agency. But what are they, how do you organize them and what specific benefits can you reap?
Posts Tagged: Featured Contributor
Reno, Nevada Leads with GIS to Meet Growing Population and Business Needs
When the city of Reno launched initiatives to expand its economy and offset pandemic-related tourism declines, it relied on new technology: geographic information systems (GIS). Here’s what GIS do — and what lessons Reno has to share.
It Takes A Village: Closing the Cybersecurity Skills Gap
As the lack of cyber talent impacts the security of agencies as a whole, the solution in closing this gap lies with every department in a public sector organization – not just IT and HR.
How to Act (and Communicate) Ethically on the Job and Off
Acting ethically is more than gut instinct. Ask yourself, “Am I doing things right, or am I doing the right things?” Find out how you can have more ethical acumen.
4 Insights on Gen Z as Employees and Constituents
Gen Z is the first generation to live their entire lives online. What do these digital natives want from government?
To Better Serve Citizens During Life Events, the Public Sector Must Improve Cross-Agency CX: Part 1
Why is federal customer experience so hard?
Nurturing Professional Growth Through Delegation
What does delegation mean to you?
They Said “Great Job!”… Now What? Three Responses to Get the Feedback You Want
You just presented to a group of your colleagues and leadership and hear “great job” as they leave the room. How do you respond? The wrong answer ultimately may hurt you.
Shorter RFI Responses, Please! Three Steps to Attract and Support Small Businesses
It’s become increasingly important to offer government contract opportunities to small and disadvantaged businesses. Here are three steps agencies can take to attract innovative and capable small firms.
Cultivating a CX Coalition in Government
You cannot drive change alone — or from within a silo. Great change takes great people aligned to a common vision. As you spread customer experience (CX) management practices in government, consider these three approaches to bring others along.