Pivoting to an Outcomes-Driven Approach: Death to the FTE
The FTE may no longer be the best way to get the project team you need. Consider structuring your staffing around partial FTEs to get the right expertise.
Posts Tagged: Featured Contributor
The Modern-day Resumé – 7 Tips to Consider
Resumes today need to get past automated applicant tracking systems as well as human reviewers. That can be difficult. Here are seven ways to write a successful resume.
The role of experience management in disaster response and recovery
Natural disasters in 2021 alone cost $270B worldwide — and this amount is forecasted to keep rising. Governments at all levels have been required to include disaster response and recovery initiatives into their operating models in unprecedented ways.
Cloud Considerations for Cities, Towns and Villages
Investing in the cloud can present opportunities and obstacles. Here are the two big cloud considerations for city leaders.
Building Your C.O.T.E. of Resilience
You’ve probably gone through tough times (or are now) that test how much you can manage. How can you stay strong under pressure? You need a C.O.T.E. of resilience.
Mapping Health Equity
San Bernardino County’s Department of Public Health used GIS technology to adapt to new challenges and better serve the community.
Maintaining Employee Productivity in a Hybrid Workplace
Leaders of hybrid workforces need to keep employees engaged and productive whether they work from home or in the office. Here are tips on how to do that.
The Time Is Now to Improve Data Collection in Public Health
The pandemic taught us that federal, state and local public health systems all suffer from fractured data collection. A centralized approach is far better — for many reasons.
CX Starts with Hello: We Can’t Build Trust Without Communicating
Government has been slow to embrace the power of communication in its CX efforts. This must change. If the government wants to build trust through CX, it must start with communication. Anything less will fall short of the mark.
Employees Are Customers Too
The President’s Management Agenda (PMA) is largely focused on the experience people have with government. There is one goal to strengthen and empower the Federal workforce and another focused on delivering excellent, equitable, and secure Federal services and customer experience. These two goals are closely linked as the better experience employees have, the better service… Read more »