To Better Serve Citizens During Life Events, the Public Sector Must Improve Cross-Agency CX: Part 1
Why is federal customer experience so hard?
Posts Tagged: Featured Contributor
Nurturing Professional Growth Through Delegation
What does delegation mean to you?
They Said “Great Job!”… Now What? Three Responses to Get the Feedback You Want
You just presented to a group of your colleagues and leadership and hear “great job” as they leave the room. How do you respond? The wrong answer ultimately may hurt you.
Shorter RFI Responses, Please! Three Steps to Attract and Support Small Businesses
It’s become increasingly important to offer government contract opportunities to small and disadvantaged businesses. Here are three steps agencies can take to attract innovative and capable small firms.
Cultivating a CX Coalition in Government
You cannot drive change alone — or from within a silo. Great change takes great people aligned to a common vision. As you spread customer experience (CX) management practices in government, consider these three approaches to bring others along.
Overwhelmed at Work? Try 3 Powerful Mindfulness Exercises to Get You Through
Research found that 83% of U.S. workers suffer from work-related stress, with 25% saying their job is the number one stressor in their lives.
When It Comes to Good CX, Measurement Is Critical
Formalizing and distributing knowledge about CX is critical. However, there are a few elements of digital government that seem to have been overlooked.
VUCA Is Today’s Reality: Finding Your Way With Compassion
There’s no doubt about it, today’s world is VUCA — Volatile, Uncertain, Complex and Ambiguous. Could compassionate leadership be the way forward? How can we start?
Navigating Your Career When You Don’t Have a Map
Have you ever asked yourself this question: “What do I want to do with my career?” We’ve all been there at some point or another.
6 Reasons to Practice Trauma-Informed Leadership in Your Workplace
If you are called to serve others in a leadership capacity, then you must commit to become a trauma-informed leader. Here’s what that means, and six reasons why it’s so important.