How 1 California City Takes a Geographic Approach to Tackling Homelessness
The city of Modesto, California used mobile apps powered by geospatial technology to identify homeless populations and improve outreach and services.
Posts Tagged: Featured Contributor
Navigating ARPA to Fund Technology
Treasury guidelines for spending funds provide recipients with “broad flexibility to decide how best to use this funding to meet the needs of their communities.” Learn the two most likely sources for paying for technology.
8 Steps to Turn Policy into Solutions
Government leaders can follow these eight steps to better use data to turn ideas into policy into solutions.
How to Effectively Use Storytelling to Boost Audience Engagement
We’ve all suffered through boring presentations or had audiences tune out our own content. Effective storytelling can change that. Here’s how to master it.
The Key to Delegation: Task Relevant Maturity
Have you struggled with finding a good balance of support when it comes to delegating? Task Relevant Maturity is your answer.
Balancing Power for Better Public Services
Customer service values are trending back to a more equal power balance between staff and customers. How does this impact government services?
4 Things to Consider Before Taking New Opportunities: Part 1
These four steps will help you make better decisions about taking the best opportunities for your personal and professional growth.
3 Ways Government Can Build Accessible CX
Rather than making accessibility an afterthought yet again, the government can seize this opportunity to design solutions that truly serve all. What’s more, it turns out accessible design actually improves overall CX tremendously.
Broadband Access and Digital Divide: Smart Maps Prioritize Equity for Iowa Leaders
The city of Dubuque, Iowa, used GIS technology to expand equitable broadband access.
Why We All Need Self-Service and a Good UX
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.