As a Leader, Is Your Attitude Contagious?
Here are some insights into empathetic and servant leadership you can apply to your role at your agency and serving citizens.
Posts Tagged: Featured Contributor
Microlearning Videos, Employee Engagement and SHOTs
Volunteering is an important way to help employees become more engaged. Here is how volunteering ultimately led to my agency’s microlearning program.
3 Lessons for Government Agencies From an Unprecedented Year
Remember how agencies interacted with constituents 12 months ago? Fast-forward to today, and citizen experience is digital, seamless and personalized.
5 Tips for Successful User Research
When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
Never Too Early to Leave a Legacy
I will retire 34 years to the day that I started working for the government. These are the questions I want you to ask yourself.
Cybersecurity in Rural America
It’s simple. If technology is ubiquitous, then so is cybersecurity.
Advice for Government Agencies in Starting a Formal InfoSec Program, Part 1
How to start a formal infosec program: If you start thinking along these lines, you will certainly be headed in the right direction.
4 Common Human-Centered Design Methods
Human-centered design starts with understanding the people at the core of the problem to uncover their needs and create solutions that work for them.
My Key Executive Leadership Program Journey
Here are some nuggets of wisdom about leadership I picked up during my recent journey that I hope will be beneficial for your own leadership journey.
3 Steps for Narrating Microlearning Videos
Audio is the most important element in any video. Following these three steps while recording narration will help your videos be easy to listen to.