Improving government’s customer service means constantly looking for new ways to do things, seizing new technologies, and experimenting. All good. But as we do what’s exciting and new, let’s not forget that we also need to do what’s important. Like implementing all the laws, regulations, and requirements already in place, for government websites. A littleRead… Read more »
It’s looking more and more promising that Congress will pass the Plain Writing Act (S574), the law that so many have championed for so long. The Act passed the House in March by a vote of 386 to 33; and it’s being considered in the Senate now. If it is enacted, get ready, web communicators.Read… Read more »
I hope you either attended or tuned into the Government Web and New Media Conference in Washington DC, last week. What a line-up! I sat in my Tucson family room, watching the proceedings streaming live, listening to the fine line-up of speakers; and I marveled that so many terrific people are engaged in improving theRead… Read more »
A recent Federal Computer Week article began by saying that, for fun, I sometimes ask a question through various channels at a government agency to see if I get the same answer. Well, I’m not sure I’d call it “fun.” But I have done just that when preparing to teach a class – mostly toRead… Read more »
Last week, I published my assessment of what’s happened in the past year to implement the Federal Web Manager Council’s White Paper: Putting Citizens First – Transforming Online Government. Since then, I’ve been thinking about what could kick-start real progress in implementing the vision of this paper…and a broader government-wide commitment to Citizen Services. SoRead… Read more »