Blind Spots and Burned Bridges: ‘Everyone Is Wrong’ but Me

Ever wondered if you might be the common denominator in workplace conflicts? Here’s a story about a leader who thought everyone else was wrong.

Lessons Learned from 2024 to Fuel 2025

Every year gives us hard-earned lessons, but 2024 felt particularly pedagogical for me and my inner professional circle.

How to Turn Public Feedback into Engaging Government Content

For most government agencies, the challenge isn’t getting feedback (most agencies have plenty.) Instead, it’s knowing how to take all those comments, questions, and suggestions and using them as your agency’s focus group, telling you exactly what your audience needs.

Do You Know What Makes a Good Question?

Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.

When Resistance Meets Resistance – the Change Leader Trap

Feedback about a new approach isn’t always resistance — but resistance is always feedback.

Embracing Openness

It can be difficult to uphold organizational values in times of difficulty. But leaning into that vulnerability can improve your connection with colleagues.