Why Your Agency Should Think About AI Ethics
The time to think about artificial intelligence (AI) at your agency is sooner rather than later due to concerns like data security, transparency and bias.
Posts Tagged: Genesys
Insights from Agencies Who Are Using FedRAMP Solutions
FedRAMP also generates long-term business value in the form of cost-savings, reduced risk, and increased levels of security.
How to Get Chatbots Up and Running
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
How Workforce Engagement Management Can Optimize CX
To deliver secure, personalized experiences to citizens, agencies should rely on a cloud contact center that will meet FedRAMP requirements.
Using Contact Center-as-a-Service Technology for Better CX
CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.
Takeaways on Trust Today in Government
Agencies desperately depend on citizen trust to achieve their missions, which makes mistrust a stumbling block of major proportions.
The Potential to Enhance the Citizen Experience With Automation
Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.
Treasury Turned Employees’ Fear of AI Into Excitement
Civil servants are trying to deliver the services that people need with no time to waste.
How Saving Time Boosts Employee Engagement at SBA
“Most people are working in systems that do not support them,” Hillard said. “If you find what’s in it for them and start to approach [engagement] from that angle, that is a way to take disengaged employees and bring them back to the light.”
3 Best Practices to Provide the CX People Demand
At GovLoop’s fireside chat on Wednesday, two experts spoke about government’s biggest challenges and best practices to provide excellent CX for its citizens.