Many customer experience (CX) nerds in the public sector are wondering “What will happen to Biden’s CX Executive Order?” Here’s some context on how CX-related executive orders have played out in the past, and some hypotheses about what lies ahead.
American has a unique and stalwart governmental structure, but how much do you really know about it?
New AI technology available to the federal government is creating new opportunities for efficiency across agencies. However, many federal employees lack the skills required to manage and innovate with AI tools, creating a skills gap that could challenge the government’s ability to fully utilize AI capabilities to streamline government services. By implementing a centralized AI… Read more »
When was the last time you truly hit pause? Take the time to step back and reevaluate as we approach 2025.
Adopting AI will enhance operational efficiency and public service. But it will require significant policy changes across U.S. federal agencies to ensure it’s responsibly and ethically implemented.
How should federal agencies plan for AI technology? To fully harness the power of AI, federal agencies should create a clear AI roadmap outlining their goals, timelines, and key milestones. This roadmap should be flexible, allowing for adjustments as new technologies emerge and federal priorities shift.
Curious about how your agency can stay ahead in a rapidly changing world? Check out these fresh ideas on how to future-proof your organization.
Robotic process automation (RPA) can be a transformative tool in government operations. Take a look at some best practices for agencies deploying RPA.
Artificial intelligence is revolutionizing the way governments interact with citizens. From streamlining operations to enhancing citizen experiences, AI offers unprecedented opportunities to improve service delivery.
Artificial intelligence (AI) can alleviate the frustrating parts of your job and augment your current abilities. But there are areas that should remain AI-free.