One year ago, I published a post entitled “Next Generation Government: Mobile, Measurable and Malleable.“ As the Next Generation of Government Summit fast approaches, I thought I’d dust off this blog post and play it again to spark discussion in advance of the event. I’m going to run it as a series – breaking itRead… Read more »
The last few weeks I was at a couple of government-focused social media events, one in person (Gov 2.0 Expo) and one virtually (GovCamp). They were both really good and provided a lot of value I think. There were some similarities in the events, through a recurring theme. Specifically, everyone (ok, well most everyone) inRead… Read more »
Performance measurement is all about storytelling, but as with most things, it helps to have a logical framework to build that story arch. Best practice tells us we should measure success in terms of effectiveness, efficiency and satisfaction > both internally to government and externally to public. Since there may not be proven examples outRead… Read more »
Liz effectively articulates how local government can use integrated, multi-channel communications to increase access to information and services, improve opportunities for engagement, and offer members of the community a choice in how they get their information. Stephen Cross from Hillingdon Council If you wish to follow more of Liz’s tips and research in the future,Read… Read more »
I was fortunate enough to end up at the Gov 2.0 Expo in Washington DC. First of all, if you are ever in DC stay at the DC Guest House. Big thanks to Laurel Ruma at O’Reilly for turning me on to the place. Second, the Expo was on the whole, pretty awesome. There wereRead… Read more »
Resources 1. Government 2.0 and Access to Information in Eight Countries (04/15/2010) The development of proactive data disclosure systems in the U.S., Mexico, U.K., Australia, New Zealand, Finland and India are highlighted. http://www2.parl.gc.ca/Content/LOP/ResearchPublications/2010-15-e.htm#a4 2. Government 2.0 and Access to Information in Canada (04/15/2010) – Examples of proactive data disclosure systems that are developing or alreadyRead… Read more »
The government of Canada has recently put together a group to come up with techniques and best practices to measure social media in the public sector. We’d like to see what other governments are doing to measure their use of social media–whether it’s quantitative or qualitative and what kind of performance measurement frameworks are beingRead… Read more »
Sitting in on the Procurement 2.0 session at the Expo, discussing the evolution of the Better Buy Project. The session is being masterfully moderated by Chris Dorobek. Chris Hamm, GSA: – Used IdeaVoice – Top Idea: “Put an end to dump of ‘end of year’ procurements” – Another idea: Work out requirements on a wikiRead… Read more »
Dan Munz of GSA and Peter Levin VA CTO talking about citizen engagement… Some key take aways-Citizen engagement is about making GOVERNMENT WORK BETTER…Not about cool tech, cool ideas.-GSA has lots of upcoming items including challenge platform, citizen engagement platform, and Fedspace coming up. VA is serious about engagement-300,000 employees in VA, 50,000 in VBA-VeteransRead… Read more »