I just returned from a great two-day training session with the Defense Finance and Accounting Service web team, in Indianapolis. Kudos to Debra Harris for organizing it. She’s a real emerging leader in the web community. I was doing the training, but that isn’t what made these two days great (well, gosh, maybe I hadRead… Read more »
The House passed a bill in June to revamp the 1993 Government Performance and Results Act. In late September, the Senate took steps to update it as well. Since these bills support the Administration’s efforts, there is a good likelihood that a GPRA refresh will pass. Senator Tom Carper (D-DE) summarized the need for aRead… Read more »
In Gov 2.0 circles I often hear that organizational culture needs to change. If you think about that you will realize that people need to change. If you think about that you will realize that you have to change. Last year I heard the story of a public servant leader who discovered that sometimes byRead… Read more »
Gadi Ben-Yehuda I’m feeling Neighborly – a social network in development that is location-based. I’ll be interested to see it in action. Anyone else giving MediaPost, a new aggregator, a try? So far, I’ve found a few articles I might not have read otherwise. Two ways to be wrong about social media. Newsweek’s “The SadRead… Read more »
A pencil can be used to write, as a test of manhood (a first grader showing how strong he is by breaking it), and as a murder weapon (I have never seen this, but I am sure it could happen). A book can be used to enlighten, kill a cockroach or as fuel for aRead… Read more »
In my Web Manager University course, “Delivering Great Customer Service – Essentials for Government Web Managers,” I do a section on “metrics that matter.” I often start by asking folks if they collect performance data. Heads nod. Then I ask them what they do with it – how they use it. Most use stats toRead… Read more »
In my last posting I wrote about the advantages of using the Adaptive Project Framework (APF) to deliver Gov 2.0 projects. I argued that Gov 2.0 needs new management methods to take advantage of the new technologies and deliver on the promise of open, transparent, and accountable government. But Gov 2.0 doesn’t stop at theRead… Read more »
What we read this week at The IBM Center for the Business of Government: Gadi Ben-Yehuda Spy drones for your iPhone! I found two “Welcome to the Age of Skynet” toys this week: Rovio, a three-wheel robot with a camera that you can control over the the Web, and the very Terminator Salvation Parrot AR,Read… Read more »
Apparently, pretty good, according to Nucleus Research. They recently completed 2 ROI Case Studies of 2 government analytics projects. Both showed impressive results: Alameda Country Social Service Agency’s Social Services Integrated Reporting System (SSIRS) had an ROI of 631% and a payback of 2 months Memphis Police Department’s Blue CRUSH (Criminal Reduction Utilizing Statistical History)Read… Read more »
The U.S. government doesn’t keep an index of broadband internet prices by which to evaluate the success of its broadband promotion policies – the statistics they do have are mushed together with prices for dial-up access – so a couple of researchers at Northwestern University decided to build their own. What they discovered is thatRead… Read more »