Which Management Initiatives Had the Biggest Impact Over the Past 20 Years?
A new survey identifies four sets of management initiatives that have had the greatest impact on government management efforts over the past twenty years.
Posts Tagged: government
What a Government Shutdown Might Look Like – Canada Style
There are some major differences between what happened in Canada almost a decade ago, and what happened on Capitol Hill this week. For one thing, Canada was never at risk of running out of money or furloughing its employees as a result of this situation.On the other hand, the debate among US legislators – as… Read more »
50 Cups of Coffee This Year
Setting the goal of having coffee with 50 people forces you to be clear about your goals.
How to Conduct a Productive Meeting
It should be said though to managers that even with meetings being a mainstay in the work setting to keep people and projects on track, it does not mean that getting together should be a long and arduous task. Meetings can and should be an effective way to communicate information and to keep projects on… Read more »
The Benefits of Improv for Government Officials
“Imagination is more important than knowledge.” – Albert Einstein (The genius professor was right, but perhaps someone should have bought him a comb.) In order to have effective governance skills, government officials must be able to listen organically, navigate change wisely and be flexible in creative problem solving. Listening is about really taking in whatRead… Read more »
3 Leadership Tips for Driving Innovation in Government
If asked to name innovative organizations, how many government entities spring to mind? Not enough. This does not mean, however, that there is a shortage of innovation in government.
Unintended Consequences of New Government Technology
If any agency can be thoughtful about anticipating the externalities of implementing new technology, there’s no reason that “modernization” shouldn’t be a core value of an agency versus a half-hearted attempt at not falling farther behind.
Playlist for Govies and Citizens
Government encounters can be stressful. Many of us laugh, afterwards, about the ridiculousness that ensued. Applying these songs to your next encounter could lighten up the mood.
4 Patterns of Work Behavior That You Should Know
There are four scientifically-based patterns of behavior: pioneers, drivers, guardians and integrators. Knowing which traits emerge more strongly in which people can help employers drive more rewarding collaboration among teams. As for millennials, they can help us better understand our work styles and help us tap into our specific strengths.
Making CX a Priority in Government
Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.