I thought it would be interesting to point out how the global community faces very similar challenges to those in the United States. I have been working with the Municipality of Abu Dhabi, United Arab Emirates for over 2 years as they deployed an automated system to manage Building and Construction projects. While we facedRead… Read more »
President Obama has called for government to become more transparent, participatory, and collaborative. The National Academy’s Collaboration Project has issued a paper highlighting three priorities that the new President must focus on to make this vision a reality. The paper, Enabling Collaboration: Three Priorities for the New Administration, encourages the President to: Create an openRead… Read more »
A few people have asked me why should they care about a person eating soup or someone buying new shoes on Twitter or Facebook status updates? Good questions! I had searched my mind for good answers. Then I read a New York Times Magazine article a few months ago about Twitter and Facebook updates inRead… Read more »
In the UK a Power of Information Taskforce has been looking at the use of web 2.0 technologies for public service purposes. I am providing part of the secretariat to the Taskforce. Yesterday we published a detailed report, in a form which encourages others to comment, and a set of recommendations. The report is availableRead… Read more »
Just in case you haven’t seen this presentation from a Bev Godwin, Director, USA.gov & Web Best Practices, Office of Citizen Services, U.S. General Services Administration on Government and Social Media (from March 2008), I wanted to forward along: http://www.usa.gov/webcontent/documents/Government_and_Social_Media.pdf It has some good examples of how social media is being used in U.S. GovernmentRead… Read more »
I write a personal blog with the goal of advancing Government 2.0 ideals and adoption. A post this week, “Nickname? Lose It,” generated a lot of discussion. You can read and comment on it here. The GovLoop audience is much broader than the folks my blog reaches on its own. And if you haven’t checkedRead… Read more »
adrielhampton.com – Seems that one of the perfect uses of social media and Web 2.0-style collaboration in local government is in economic development. I’ve very interested in your thoughts, from regulatory issues to customer growth, how can Government 2.0 help small and emerging businesses do better? Locally, I’m working with social media friends to putRead… Read more »
Microsoft State and Local has launched a viral video campaign that is worthy of noting. The point of the campaign is to have state and local government IT employees upload creative video testimonials about how they used technology to help save money and further the mission of their agency — isn’t that what it’s allRead… Read more »
This is a response to a request for help posted in a discussion forum over in the Gov’t 2.0 Club group. If you would’ve commented on this, please do it over there so we can keep the good ideas in one place. Hi Amanda. Have you heard of the “social media release”? The concept isRead… Read more »
I was reading this article on CRMdestination.com since the title caught my attention (http://www.destinationcrm.com/Articles/CRM-News/Daily-News/When-Will-We-See-CustomerService.Gov-52384.aspx) and realized my company was referenced…in case it interested anyone, here is the link to access the white paper mentioned in the article: http://www.accenture.com/Global/Research_and_Insights/By_Industry/Government_and_Public_Service/2008LCSROutcomes.htm