Big data is driving game-changing innovations in both the private and public sector. With the emergence of the Internet of Things (IoT), the shared economy, and advances in robotics, our society is being fundamentally changed by technology and the data generated from that technology. These developments are powering changes in the ways organizations collect, storeRead… Read more »
Everyone has heard the stories of lottery winners who receive large sums of money only to find themselves broke within a few years. . . Or the stories of star athletes who come into financial resources and stardom at a young age and later end up in legal trouble battling severe addictions and emotional issues.Read… Read more »
On Wednesday, the NYC Department of Consumer Affairs hosted a day of outreach to inform commuters about the new Paid Sick Leave initiative. Volunteers handed out leaflets and shared information about the new law, which goes into effect on July 30, at subways stations throughout the city. Adrian Hopkins, Director of Strategy at Bureau Blank,Read… Read more »
The biggest brands in the world have one thing in common – they understand the value of customer service and have found unique ways to make it a core part of their business. How can we do the same in local government? Let’s learn from the top brands we’ve picked out. “Everyone should work inRead… Read more »
A special edition of GovLoop’s DorobekINSIDER today. We’re LIVE! We meet every month with the simple idea, get smart people together and share ideas because we believe that the real power of information comes when it is shared. Better data means better customer service. Consider the way Amazon uses your purchasing history to suggest itemsRead… Read more »
For more than six decades, the National Institute of Allergyand Infectious Diseases (NIAID) has been at the forefront of research in infectious and immune mediated diseases, microbiology, immunology, and related disciplines. It conducts and supports basic and applied research to better understand, diagnose, prevent, and treat infectious diseases including HIV/AIDS, tuberculosis, and malaria, as wellRead… Read more »
Government employees have faced a number of “downers” in recent years: sequestration and budget cuts, furloughs, and pay freezes, just to name a few. Federal employees hired today are required to contribute a greater proportion of their salaries to their pensions than those hired just a few years ago. Travel budgets have been cut downRead… Read more »
It’s difficult for governments to remain effective when the support of citizens evaporates. History is littered with failed states, civil wars and insurrections resulting from society’s loss of trust in their rulers and governance systems. In authoritarian states this support is often built on fear, coercion and control, which can prove to be very fragileRead… Read more »
Approximately once a month, I get an email from a family member or friend that goes something like “My cousin/neighbor/babysitter is really interested in getting a federal job. S/he can’t figure out the process. Can you give her some inside guidance?” Whether OPM wants to admit it or not, the process is still way tooRead… Read more »
Let’s put this as neutrally as possible. People interact with public services. Now, here’s a simple question: what should we call those people – and why? Perhaps it’s not such a simple question after all. They – we – are many things. We are patients, customers, passengers, swimmers, clients, taxpayers, claimants and more (as wellRead… Read more »