In reality, there is no shortage of uniquely broad definitions for EX — as a field of knowledge, empirical study of the subject is still in its infancy and there is no consensus on a common definition. However, most characterizations agree on a couple things.
To bridge the gap between talking about DEIA and taking action, leaders must investi in personnel, technology and systems.
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
The Freedom of Information Act is essential to government transparency and accountability. Its next challenge is adapting to requests for new media.
Making sure vendors meet federal cybersecurity requirements can be complicated and unwieldy. FedRAMP offers a standardized, government-wide approach.
In 2011, venture capitalist Marc Andreessen said that “software is eating the world.” What he meant was that new software is enabling companies to scale faster, reduce costs, and deliver better customer experiences, and that the rapid spread of useful software is allowing entrenched players like Walmart and FedEx to better maintain dominance in theirRead… Read more »
The lowest bidder isn’t always the best choice — especially when it comes to government software purchases. Here’s what you could be missing.
Reports are a constant — as are changing requirements. Plan ahead for reporting and you can take changes in stride. Here’s how.
In today’s world, organizations must be agile and adaptive to change, while still focusing on long-term objectives. Strategic planning can make that happen.
Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.