Providing an exceptional customer service experience is a key element of running any organization, from large corporations to non-profits to government agencies. Government agencies have to deal with issues raised by the public every day and be able to respond to constituents in an efficient manner. While seemingly a straightforward task, customer relations is aRead… Read more »
Non-profits, foundations, and universities are enthused by government’s growing interest in the use of evidence and evaluation. They are chiming in with either support for government initiatives or undertaking their own initiatives. Some non-profits and foundations are advocates for the use of evidence-based decision-making in different policy arenas, while others advocate use of different toolsRead… Read more »
How to Accelerate New Employee Productivity Accelerating a new employee’s productivity rate is a goal that every agency strives to achieve. The onboarding process involves many time consuming elements. Everything from preparing new-hire paperwork, to ensuring equipment is ready on time, and reducing the onboarding cycle from days to minutes can help your agency saveRead… Read more »
The use of mobile devices is increasing rapidly and forever changing the way in which we conduct not only our personal lives, but the way government agencies conduct business. In May 2012, the Obama Administration launched the Digital Government Strategy. At that point, only 35% of adults owned a mobile device, but today that numberRead… Read more »
During this year’s Next Generation of Government Training Summit, public service both within and outside of the workplace will be highlighted, as GovLoop and the Young Government Leaders will have a collection drive at the summit for the National Capital Area Food Bank! This is in conjunction with the annual Feds Feed Families initiative, andRead… Read more »
Public health professionals analyze the effect on health of the population and the environment in order to create and develop programs to protect the health of families at the state, local and national levels. These highly qualified professionals attempt to prevent problems from either happening or re-occurring through implementation of educational programs, policies and regulations.Read… Read more »
This was originally posted on the Measured Voice blog. This robot is probably better at Twitter than you. Photo from NASA. NASA gets to take credit not only for blazing trails into outer space, but also for developing some of the first great examples of social media voice. In May 2008, Veronica McGregor, social mediaRead… Read more »
In keeping with the triple M’s of the latest GovLoop guide, Making Mobile Matter, this post highlights how Mississippi has channeled its modernization efforts in mobile apps. To learn how states can center their mobile development strategies on citizen needs and engagement, we chatted with Dr. Craig Orgeron, Chief Information Officer (CIO) of Mississippi andRead… Read more »
Answer: Badass Innovators. On Monday, the White House published the list of the second round of Presidential Innovation Fellows. The 43 fellows include multitalented engineers, entrepreneurs, computer scientists and designers, all tasked with developing solutions to improve lives, save tax dollars and create jobs. These “badass innovators,” as described by federal CTO, Todd Park, willRead… Read more »
This afternoon, GovLoop and WordPress are hosting an event, Do More With What You Have: Experience WordPress in Government, highlighting the power of WordPress to modernize and optimize government websites. The event included numerous case studies of WordPress websites and the robust scalable CMS services of the websites. At the event, government employees were connectedRead… Read more »