“One-Stop Shops” Can Improve Access to Public Services
Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.
Posts Tagged: government
Sunshine Week 2023, Part 2: What Is FOIA and Why Does It Matter to You?
The Freedom of Information Act is a vital tool for government transparency. Here’s an update on how it works.
Sunshine Week 2023, Part 1: What Does Government Transparency Look Like in 2023?
Sunshine Week, March 12-18, is an annual event honoring the idea that government functions best when it operates in the open. Here’s Part 1 in a series of posts about the state of federal transparency in 2023.
How User Research Can Improve Application Processes
Does your government agency run a program or service that requires people to apply? By doing research into the experiences that applicants are having, you can gain insights to help design and implement improvements.
Common Misconceptions about PDF Accessibility
Making websites accessible to users with disabilities is increasingly a priority at all levels of government. Documents are not as well known or understood as websites when it comes to accessibility.
Driving Innovation in the Federal Workplace
How can we in the federal government do something better, faster, safer, or smarter?
Building Community Through Internal Agency Hackathons
Hackathons can be valuable, community-building events within your agency. But what are they, how do you organize them and what specific benefits can you reap?
Reno, Nevada Leads with GIS to Meet Growing Population and Business Needs
When the city of Reno launched initiatives to expand its economy and offset pandemic-related tourism declines, it relied on new technology: geographic information systems (GIS). Here’s what GIS do — and what lessons Reno has to share.
Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
4 Best Practices in Government Procurement
Maintaining a tight grip on procurement has been a long-standing challenge for governments of all sizes – but there are best practices to help ease the burden.