Are government employees actually less engaged than our private sector counterparts? Or do we lean into the stereotype and watch the clock, figuring every minute pays the same whether we do a good job or not?
Three key steps agencies should take to improve the management of their data centers and improve their FITARA grade.
As a member of your community if you see evidence of illegal dumping notify your municipal leaders. Your are the eyes and hears of your community.
The city of Buffalo, New York’s “Operation Clean Sweep” program uses a proactive governance approach to engage with the community. Equally important, Buffalo illustrates that 311 is much more than just a number.
The success of 311-model continues to inspire and ignite innovation.
According to a product development expert, prioritizing the best ideas helps agencies maximize their energy and achieve the most powerful results.
How are cities are coping with the balance of popularity and safety of dockless devices?
While focusing on efficiency is not a bad thing in and of itself, I would argue that a greater emphasis on understanding outcomes and effectiveness is where the transformational opportunity exists.
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
We’ve gone far and wide to provide you with perspectives on the possibility and promise of AI applied to government services, but today I’d like to talk about where we are today and what I hope the future holds for a technology that in many ways is still in its infancy.