Government leaders can enhance constituent engagement by leveraging digital platforms, AI, and data analytics to create more responsive, transparent, and efficient public services.
Curious about how your agency can stay ahead in a rapidly changing world? Check out these fresh ideas on how to future-proof your organization.
The allure of building your own generative AI applications may be irresistible — but it’s not as straightforward as it seems.
Vendors offer a bewildering array of GenAI solutions, all of which seem very similar. Some agencies have paused on evaluations to foster consensus, but the question remains: How can government agencies determine whether it is possible to deploy an effective GenAI solution today?
The emergence of generative AI raises important personnel questions: What skill sets do government agencies need to hire or develop? And how can answer engines remove some technical burdens?
New employees face many onboarding challenges, including learning how to ask for and access agency information. Answer engine technology, though, is revolutionizing the process.
The answer engine is a groundbreaking solution that harmonizes the power of large language models — such as ChatGPT — with the irreplaceable insights that knowledge management professionals can offer.
Treasury guidelines for spending funds provide recipients with “broad flexibility to decide how best to use this funding to meet the needs of their communities.” Learn the two most likely sources for paying for technology.
Public sector CIOs and other leaders can advance service model maturity by focusing on events that trigger business and resident engagement.
New research findings make clear that local government’s approach to service cannot be one-size-fits-all. At a time when effectively reaching and engaging all community members is imperative for public health and continuity of government operations, understanding and meeting generational differences is critical.