Will feds soon be asking their customers if they are satisfied with the service they’ve received? Following the customer service initiatives launched by Gore’s reinventing government team in the 1990s, the federal government has waxed and waned on the importance of customer service in the course of serving the public. With citizen satisfaction with governmentRead… Read more »
CAP Goals with John Kamensky by cdorobek How will the 14 newly-designated cross-agency priority goal leaders organize to achieve the goals they’ve committed to achieve? There’s a practical guide book that can help. The President’s FY 2013 budget announced the first set of cross-agency priority goals – seven focus on mission-related goals such as doublingRead… Read more »
The FY 2013 budget identifies 103 Agency Priority Goals. They were created in response to requirements in the new GPRA Modernization Act, but the creation of priority goals was initially inspired by an early Obama performance initiative that administratively identified agency “high priority performance goals” after he took office in 2009. It’s a solid start,Read… Read more »
There may be widespread public dissatisfaction with Congress’s performance, but GAO has issued a new report that highlights Congress’s role in overseeing agency performance. The Government Accountability Office (GAO) released a set of briefing slides, “Managing for Results: Opportunities for Congress to Address Government Performance Issues,” which it is using to bring Members of CongressRead… Read more »
What do we mean by “mission-focused analytics?” That is the focus of a new report co-sponsored by the Partnership for Public Service and the IBM Center for The Business of Government and released earlier today at an event with a panel of federal executives using analytics. “It’s like peeling back an onion. You cry aRead… Read more »
Academics sometimes hit the nail on the head! University of Wisconsin professor Donald Moynihan, a thoughtful observer of the evolution of performance management in the U.S, along with colleague Stephane Lavertu from Ohio State, examine historical GAO survey data to understand why recent federal performance improvement initiatives haven’t resulted in the hoped-for increase use ofRead… Read more »
The New York City Police Department launched it vaunted CompSTAT more than a decade ago. This data-driven management approach inspired dozens of other cities and several states to adopt it to run their operations as well. Now it is being pioneered in federal agencies and will likely spread quickly with the encouragement of Congress andRead… Read more »
The Bush Administration had its Results.Gov scorecard. The Obama Administration now has unveiled its Performance.Gov dashboard. Is a dashboard better than a scorecard? The Bush website provided links to key management initiatives, such as the President’s Management Agenda Scorecard, a list and bios of top political appointees, and a set of agency examples of bestRead… Read more »
The use of dashboards in the federal government took off when President Obama released his Open Government initiative in early 2009. Here’s a snapshot of where they are today, and some lessons learned from the pioneers. Vivek Kundra is leaving the federal government after having served as its first chief information officer. Probably one ofRead… Read more »
Two of the stumbling blocks to expanding the use of collaborative networks in government are: how do you figure out what works? And, how do you create accountability? The IBM Center has sponsored a series of reports in different policy arenas over the past decade that look at the creation and use of collaborative networksRead… Read more »