The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
Posts Tagged: Granicus
How the City of Oakland Empowered Virtual Civic Participation
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
What to Prioritize and Invest in During a Budget Shortfall
It is important to focus on cost, efficiency, and performance while prioritizing investments that promote multi-year outcomes.
Identifying Quick Wins on the Path to Better Customer Experiences
How can agencies turn this critical surge in COVID-19-related communications demand into a broader digital transformation effort?
How Government Can Combat Misinformation in a Crisis
Using every available channel to make information accessible to the public is key. Here are three steps to implement now.
A Citizen-First Mindset Drives Better Government Services
As agencies roll out and enhance their digital capabilities, they must find ways to engage with the people who need those services most.
The Journey to a Better Citizen Experience
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
Modernizing the Citizen Experience
Governments can catch up to the private sector by modernizing their online services, web presence and communications strategies.
3 Web Analytics Myths and Misconceptions
For starters, keep in mind that your homepage should be well branded and easily navigable, but it’s infrequently the first page visitors are landing on.
Increasing Efficiencies With Automated, Streamlined Processes
As demands on government increase and resources diminish, changes must be made to accommodate citizens and government employees alike. The required increase in efficiency can be achieved by introducing automated processes and better managing procedures in governments across the country.